- Why do we have to keep the gas cylinder in an upright position?
- LPG is stored in the cylinder in 2 phases; liquid at the bottom and vapour at the top. When you ignite the gas, you withdraw product in vapour form as the liquid is vaporizing inside the c...
- How do I safely store my LP gas cylinder?
- Store cylinders in a well-ventilated area, away from open fires, electrical appliances and power points. Never store the cylinders close to a heat source or in direct sunlight.
- How do you detect that there is a gas leakage?
- An additive is added to provide LPG a characteristic odour. This is in order to alarm the user in case of a leak. Also, when you pour soapy water over the cylinder, it will bring bubbles at...
- Can I upgrade my gas?
- Yes, Upgrading is allowed, all you have to do is to bring the cylinder you have and pay for a top up.
- How long does LP gas take eg 6 kg
- It depends on the appliance you use and how long you use it. The good thing Nkuyege is going to track the usage of your gas and advise in advance by providing gas consumption report. We are ...
- Can I exchange my cylinder for a different size cylinder, how much would it cost me?
- It is possible, we offset the price of the empty and either you top up or we refund some money to you.
- What should I do if I face any issues with my online LPG order?
- In case of any issues or concerns regarding your online LPG order, you can usually contact customer support through various channels such as phone, email, or live chat support available on ...
- Can I track the status of my LPG delivery online?
- Yes, we offer order tracking features that allow customers to monitor the status of their delivery in real-time. This typically includes updates on order processing, dispatch, and estimated...
- Can I track the status of my LPG delivery online?
- Yes, we offer order tracking features that allow customers to monitor the status of their delivery in real-time. This typically includes updates on order processing, dispatch, and estimated...
- How long does it take to deliver
- Delivery times can vary depending on factors such as location, demand, and the specific delivery service. However, we aim to deliver within a specified time frame, which is often communicat...
- How to change your password
- There are two ways through which you can be able to trigger a password reset through the system. You can either do so before logging in to your Nkuyege account by using the reset passwo...
- Can I upgrade my gas?
- Yes, Upgrading is allowed, all you have to do is to bring the cylinder you have and pay for a top up.
- How do I place an order for LPG online?
- You can usually place an order by logging into your account on the LPG Nkuyege online delivery portal and following the instructions to schedule a delivery.
- Account Profile Rating
- According to Nkuyege, profile rating is a process where by your level of trust is determined based on the number of stars that you have in your account. This means that the more gold s...
- Can I exchange my cylinder for a different size cylinder, how much would it cost me?
- It is possible, we offset the price of the empty and either you top up or we refund some money to you.
